Job Description

We are looking for an individual who enjoys people and creating positive experiences for our guests.

Someone who will:

• Manage all aspects of front desk operations for assigned shift.
• Schedule employees to ensure proper coverage.
• Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures.
• Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests receive prompt, professional attention and are greeted upon arrival.
• Respond appropriately to guest complaints.
• Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
• Communicate to staff any VIP, or special needs or requests and follow up on execution.
• Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives.
• Manager labor costs and expenses within budget.
• Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
• Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
• Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
• Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
• Promote teamwork and quality service through daily communication and coordination with other departments to include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
• Will serve as manager on duty as required.
• Will work front desk shits to insure maximum coverage and guest satisfaction.

• Enjoys people and cultures
• Two years front desk experience.
• One year supervisory experience.
• Must be able to communicate effectively.
• Able to work well with others to resolve problems in a positive manner.
• Knowledge of computers.
• Organized
• Enjoys leading and supporting team members

PI4589866bf33e-30492-35705558

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