Job Description
We are looking for an individual who enjoys people and creating positive experiences for our guests.
Someone who will:
- Manage all aspects of front desk operations for assigned shift.
- Schedule employees to ensure proper coverage.
- Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures.
- Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Ensure guests receive prompt, professional attention and are greeted upon arrival.
- Respond appropriately to guest complaints.
- Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
- Communicate to staff any VIP, or special needs or requests and follow up on execution.
- Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives.
- Manager labor costs and expenses within budget.
- Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
- Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
- Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
- Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
- Promote teamwork and quality service through daily communication and coordination with other departments to include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
- Will serve as manager on duty as required.
- Will work front desk shits to insure maximum coverage and guest satisfaction.
Responsibilities - Enjoys people and cultures
- Two years front desk experience.
- One year supervisory experience.
- Must be able to communicate effectively.
- Able to work well with others to resolve problems in a positive manner.
- Knowledge of computers.
- Organized
- Enjoys leading and supporting team members
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Job Tags
Shift work,