Job Description

***Local candidates only, this works on-site Mon-Fri 1pm-9pm in Bedford, MA***

Job Title: Call Center Representative

Contract Duration 3+ Months

Hours (1pm – 9pm)

Must Haves:

*Bilingual in Spanish and English

*Proficiency with MS 365 including Teams, Word, Excel, and Outlook strongly desired

*Adaptable to learn new software

*Excellent written and verbal communication skills

*High School Diploma or equivalent combination of education and experience

Job Description:

Our Client is seeking a Call Center Representative to professionally and courteously represent our clients. In this role, you will provide support and service to our patients through telephone, fax, and mail communications.

Key Responsibilities:

Handle a large volume of patient calls, delivering excellent customer service and maintaining a satisfactory response rate in line with company standards.

• Retrieve voicemail messages and return patient calls within 24 hours; conduct necessary research if required.
• Address patient inquiries via phone, fax, or email; review requests, provide the requested information, or determine the appropriate person to handle the request and forward it accordingly.
• Inform patients of their claim balances upon request.
• Update patients' insurance details in the system and re-bill the new insurance carrier. Update patients' addresses in the system if requested.
• Perform daily mailings of letters to patients and claim forms.

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