Job Description

ABOUT US

Two compassionate visionaries embarked on a transformative journey when Dee and Vanessa founded Care Indeed in the heart of the San Francisco Bay Area. Their mission was clear: to revolutionize the way care was delivered to seniors and individuals in need. Beyond home care services, they expanded their reach into medical staffing, bridging the gap between healthcare facilities and skilled professionals. These founders actively listened to pain points, strategically recruited committed candidates, and ensured that compassion remained at the core of their legacy. From pandemic adaptations to virtual reality training, their impact continues to shape the healthcare landscape, creating a better world for elders, families, and their caregivers.

JOB OVERVIEW

Care Indeed is hiring a compassionate and motivated Client Success Advisor to provide top-quality service to our clients. Strong management, leadership, and problem-solving skills and a willingness to learn and continuously improve are essential for success in this role. A demonstrated background in education, skills, knowledge, and experience in aging and care management is also necessary to provide quality care management services.

GUIDING OUR JOURNEY

Our core values serve as the compass that directs our path.

Every interaction matters, whether it’s with a client, an employee, or a business partner.

We believe that compassionate, ethical, and responsible care is not just a service—it’s a lifeline for those we serve.

Our Client Success Advisor must embody and promote our core values in all interactions with clients, employees, vendors, and other business partners. These values guide our decision-making process at Care Indeed, shaping the compassionate, ethical, and responsible care we provide.

• Honesty, Integrity, Kindness, Empathy
• Serve with Passion: Prioritizing Help, Confidence, Humility, Striving for Greater Good, Making a Real Difference
• Make it Great: Continuous Improvement, Exceed Expectations, Nurturing Excellence in Others.

DUTIES & RESPONSIBILITIES

We believe that our best candidates are often already part of our team, understanding our values and operations. If you have a high aptitude for client relations, a passion for elder care, and sales-oriented approach to work, this role is perfect for you. Your responsibilities will include:

• Client Intake and Assessment
• Care Plan Development
• Team Leadership and Care Delivery
• Documentation and Data Management
• Client Relations and Communication
• Sales and Client Experience
• Operational Coordination

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Business / Sales / Marketing
• LPN license is preferred
• At least 2 years of nursing experience, with a preference for backgrounds in home care, assessments, and caregiver training.
• Tech-savvy, and comfortable with electronic health records and standard office software.
• Valid driver's license and reliable transportation, open to regional travel.
• Background in Nursing, Social Work, or a related healthcare field preferred
• Basic understanding of Health and Safety protocols.
• Familiarity with patient education and management.
• Availability during and after business hours, and for on-call rotation on weekends.
• Quick learner, adept at prioritizing and managing multiple tasks and projects.
• A commitment to high-quality care and a passion for ongoing personal and professional growth.
• Strong communication skills for effective client interaction and team collaboration.
• Organizational skills and multitasking ability, with proficiency in managing tight deadlines.

SALARY

• $67,173.00 - $86,174.50 Annually

WORK HOURS AND BENEFITS

• Job Type: Full Time
• Location: Menlo Park, CA
• Schedule: Monday - Friday, 9:00am - 5:30pm
• Benefits - 401(k) matching, Dental Insurance, Health insurance, Life insurance, Vision insurance, Paid time off, Mileage reimbursement

Make An Impact! Join Our Team Today!

Want to join a company at the forefront of in-home care? Care Indeed is looking for individuals like you! If you are interested in becoming part of our team, you can submit your application at or call us at 650-627-7900.

Ranked by FORTUNE as one of the Bay Area's 50 Best Places to Work in Aging Services, our dedicated team is ready to grow and in search of talented care providers.

Job Tags

Full time, Remote job, Weekend work, Monday to Friday,

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