Job Description

Customer Service Manager

Five Points Super Saver | Grand Island, NE

Five Points Super Saver is seeking a motivated Customer Service Manager to lead the Front-End operations at our Five Points location in Grand Island. This role is ideal for a people-focused leader who thrives in a fast-paced retail environment and takes pride in delivering a positive customer experience while developing strong teams.

About the Role

As the Customer Service Manager, you’ll oversee the daily performance of the Front End, ensuring efficient checkout operations, excellent service standards, and a well-supported team. You’ll serve as a key leader on the sales floor and a trusted partner to store leadership.

Key Responsibilities

• Lead, coach, and support Front-End associates, including Cashiers, Courtesy Clerks, and Customer Service Supervisors
• Ensure efficient, accurate, and friendly checkout experiences for customers
• Resolve customer concerns professionally and confidently
• Maintain a clean, organized, and safe Front-End environment
• Enforce company policies and follow direction from the Store Director
• Handle register transactions and cash-handling procedures
• Work independently while providing visible, hands-on leadership
• Perform physical tasks, including lifting up to 50 lbs as needed

Qualifications

• Retail leadership and cash-handling experience preferred
• Strong communication, decision-making, and team-development skills
• Dependable, detail-oriented, and confident in a leadership role
• Must be at least 21 years of age
• Weekend availability required

Compensation & Benefits

• Competitive pay with Sunday premium pay and bonus potential
• Flexible scheduling
• Health & Dental Insurance ($10 individual coverage)
• $25,000 Company-Paid Life Insurance
• FREE Income Protection Plan (illness or injury)
• Vision & additional Life Insurance options
• 401(k) with company match
• Tuition Reimbursement
• Supportive, team-focused work environment

Five Points Super Saver is proud to be an Equal Opportunity Employer .

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