Job Description
Position Overview
This position is responsible for all aspects of a customers order from receipt of the PO through post shipment contact. The customer service team is critical in ensuring that customers have a positive experience before, during and after sale.
Role Expectations
- Receive and process incoming orders from multiple sources (e-mail, internet, phone/fax)
- Review purchase orders for accuracy and verify against customer profile in SAP
- Answer outside phone calls from customers and sales reps to assist with questions related to orders, deliveries, product availability etc.
- Administrative duties related to order documentation, invoicing, filing, archiving files etc.
- Communicate with customers by phone and email for follow-up, order clarification, order status and more in a professional and courteous manner
- Collaborate with purchasing department for back-ordered, special order and future action items
- Communicate with Shipping & Receiving as well as Accounting departments as needed
- Back-up inside sales department as needed by processing quotes
Core Competencies
- Prior experience using SAP and Microsoft Office applications.
- Positive, can-do attitude with professional phone demeanor.
- Excellent time management, ability to prioritize and problem solve while maintaining a strong customer service mentality.
- Must be willing to learn Cembre product line.
- Excellent interpersonal, verbal, and written communication skills with the ability to work as a team.
- Proven multi-tasker with attention to detail and accuracy
- Must be reliable, outgoing and a team player.
- High degree of emotional self-discipline
- Conflict management skills
- High level of integrity
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