Job Description
About the Company : We are seeking a dedicated Customer Service Representative to join our team. In this role, you will serve as the main point of contact for multiple accounts, handling customers' day-to-day requests and maintaining strong customer relationships through continual contact.
Responsibilities :
- Serve as the primary contact for multiple customer accounts, handling their day-to-day requests via phone and email.
- Maintain and strengthen customer relationships by providing proper service and meeting/exceeding customer needs.
- Simultaneously manage multiple projects, prioritizing customer requests effectively and efficiently.
- Handle customer complaints related to pricing, shipping, quality, and other issues, providing appropriate solutions and alternatives within time limits and following up to ensure resolution.
- Document all communications with customers regarding changes or additions to orders.
- Collaborate with all areas of the office and production to facilitate the flow of orders and meet customers' requested shipment dates.
- Use internal software systems to keep orders progressing through the system.
- Go the extra mile to engage and satisfy customers.
Qualifications :
- 1–3 years of relevant work experience required
- Associate’s degree required; bachelor’s degree preferred
- Strong verbal, written, and interpersonal communication skills
- Excellent phone etiquette
- Proven ability to multitask, prioritize, and stay organized in a fast-paced environment
Required Skills : Data Entry, Customer Communication, Phone Etiquette, Active Listening, Interpersonal Skills, Skilled Multi-tasker, Customer Relations, Customer Service, Attention to Detail.
Pay and compensation package : Starting at $20 per hour with monthly sales commission.
Job Tags
Work experience placement, Work at office,