Job Description
Job Title: Customer Service / Sales Support Associate
Location: Harrisburg, PA (Hybrid after training)
Salary Range: $50,000 – $55,000 (Depending on Experience)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Position Overview
A well-established company in Harrisburg, PA is seeking a dependable and customer-focused Customer Service / Sales Support Associate to join their growing team. This full-time role supports both external clients and internal sales professionals, delivering high-quality service and operational excellence. After a successful training period, the position offers flexibility to work remotely two days per week.
Key Responsibilities
- Serve as the primary point of contact for customer communication via phone, email, and in person.
- Support the Sales team in generating and processing Sales Orders.
- Review incoming orders for accuracy, completeness, and compliance with company guidelines.
- Coordinate with vendors to support quoting, sample shipments, and order corrections.
- Assist sales team with order logistics, vendor policies, tax/tariff documentation, and product knowledge.
- Process and track warehouse orders, ensuring timely updates to customers and team members.
- Manage domestic and international shipping documents and packaging as needed.
- Maintain communication with customers regarding order status, delivery schedules, and any issues or updates.
Required Qualifications
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams), Office 365, and Canva.
- Prior experience in a customer service or client-facing support role.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- Strong written and verbal communication skills.
- Professional, responsive, and detail-oriented approach to customer interaction.
Compensation and Schedule
- Salary: $50,000 – $55,000 depending on experience.
- Hours: Monday through Friday, 8:30 AM – 5:00 PM.
- Hybrid flexibility: After initial training, the ability to work remotely two days per week.
Benefits
- Health, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- Paid Holidays
How to Apply
If you thrive in a customer-focused environment and want to support a high-performing sales team, apply now. A recruiter from Abel Personnel will review your application and follow up with qualified candidates directly.
Job Tags
Full time, Work at office, Remote work, 2 days per week, Monday to Friday,