Job Description
Job Title: Customer Service Specialist (Call center)
Pay Rate: $23.30/Hr
Duration: 7 Months
Location: Irvine, CA (Hybrid - during training: 3 Days Onsite in a week: Tuesday, Wednesday & Thursday | thereafter 1 or 2 Days a Week)
Shift - 8 AM to 4:30 PM Pacific time
The Customer Service Specialist (Call center) is responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed. Customer Service Specialist may be inbound , outbound , or a combination of both.
- The main function of a Customer Service Specialist (Call center) is to interact with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.
- This is a call center; we are looking for candidates with call center experience. Preferably with CRM or other case management experience.
- Place and monitor orders (e.g., returns, billing adjustments , assignments) for external and internal customers (External Customers are hospitals, typically in Materials Management and Purchasing. Internal Customers are our Sales Organization, and various other key stakeholders such as contacts in Inventory Management, Supply Chain, R&D, etc.) and communicate as needed to ensure high customer satisfaction
- Complete all documents for customer credits for SOX key controls
- A typical customer service specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed.
- Customer service agents may be inbound , outbound , or a combination.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Requirement:
- High school diploma or GED preferred.
- 2-4 years of customer service-related experience required.
- Ability to work independently and manage one’s time.
- Experience with CRM or with Salesforce
- Strong computer skills including usage of MS Office Suite
- Strong computer knowledge in ERP applications (e.g, JDE and/ or Salesforce)
- Verbal and written communication, attention to detail, customer service, and interpersonal skills.
- Ability to accurately document and record customer /client information.
Job Tags
Shift work, 2 days per week, 3 days per week, 1 day per week,