Customer success specialist - Remote Job at Ovextech, New York, NY

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  • Ovextech
  • New York, NY

Job Description

fastgrowing media startup searching for flexible gogetters who welcome the challenges of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team the specialist will help craft our customersuccess strategies building strong relationships with customers and collaborating with crossfunctional leaders internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems find solutions and improve relationships. To succeed in this role the candidate should have relevant digital or advertising experience and a track record of analyzing and optimizing campaigns.

Objectives of this role

Own the entire relationship with assigned clients including onboarding implementation training adoption retention and satisfaction

Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services

Develop and maintain customersuccess strategies and best practices as well as customersupport content with help from the creative team

Communicate effectively with both internal and external senior managers to better understand customer needs maximize retention and growth and share learnings

Maintain existing customersuccess metrics and data as directed

Responsibilities

Serve as daytoday contact for assigned accounts building trust and rapport while identifying areas of opportunity highlighting best practices and documenting both

Review the customer journey determine how its supported and use a consultative approach to help clients overcome issues and achieve their goals

Facilitate interaction and workflow among project team members including thirdparty service providers to ensure timely deliverables

Collaborate problemsolve and/or strategize with team members on upcoming client meetings

Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement

Work with sales and marketing teams to boost customer referrals and develop case studies

Required skills and qualifications

Three to five years of experience in communications marketing sales account management or customer success

Strong skills in verbal and written communications strategic planning and project management

Analytical and processoriented mindset

Ability to work effectively across multiple departments in a deadlinedriven environment

Active team player selfstarter and multitasker who can quickly adjust priorities

Preferred skills and qualifications

Bachelors degree or equivalent

Knowledge of Salesforce and project management tools

Experience in event planning

Related job titles

Job Tags

Full time, Remote job, Flexible hours,

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