Customer Support Rep I NP at Renaissance in Boise, Idaho, United States Job Description At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on and . We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We have won numerous awards including EdTech Digest's 2018 Company of the Year. Recently, we were acquired by Renaissance to support the shared mission of accelerating learning for all. We're looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We've adopted a remote-first culture, and our diverse team is based across the US. The Customer Support Rep I will serve as a key point of contact for Nearpod and Flocabulary support-related issues. The ideal candidate will have exceptional customer support skills and the ability to communicate effectively with educational staff via phone, email, chat, and virtual meetings. In addition to demonstrating technical skills in all types of devices, we require experience in efficiently guiding others to successfully use online-based education solutions over the phone, email, chat, and virtual meetings. Quick problem solvers with the ability to prioritize helping a large customer base will thrive in this growing, fast-paced environment. Job Responsibilities + Ability to effectively resolve a large number of customer support-related issues/inquiries knowing that each engagement benefits educators and students. + Ability to self-research, and learn new features or updates involving the support of our core products of Nearpod and Flocabulary. + Ability to probe, identify, and document the scope of customer's issue(s) and provide technical narrative accurately within support documentation and channels. + Ability to work comfortably within the Mac OS environment, Salesforce, Google Suite, MS Office, and additional internal software used to support the customer. + Quickly respond to all incoming tickets be it via phone, email, and chat. + Time management working in a remote environment to effectively accomplish all goals assigned. + Work to achieve an overall 95% or above satisfaction rating with the rest of the Customer Support Team. + Demonstrate consistency in high-quality of support with customers while showing knowledge of both the product and our internal processes. + Ability to identify, document, and communicate any trends or issues for escalations internally or to other departments. + P To view full details and how to apply, please login or create a Job Seeker account