Job Description
Customs Operations Manager
Location: Fontana, CA
About JD Logistics
JD Logistics, a subsidiary of JD.com, is a leading global supply chain and logistics provider. We leverage advanced technology and one of the world's most extensive fulfillment networks to deliver seamless, efficient, and compliant cross-border trade solutions.
Position Overview
We are seeking a Customs Operations Manager to oversee and ensure compliance in all import and export activities across air, ocean, and trucking . This role will be responsible for handling customs clearance, regulatory compliance, and trade documentation while optimizing processes to enhance efficiency and reduce risk.
Key Responsibilities
- Oversee and manage daily customs operations, ensuring compliance with U.S. and international trade regulations.
- Coordinate with customs brokers, freight forwarders, and regulatory authorities to facilitate timely clearance of goods.
- Ensure accurate classification, valuation, and documentation for imports and exports under Harmonized System (HS) codes and applicable trade agreements.
- Monitor and interpret changes in U.S. CBP, FDA, USDA, and other relevant regulations, implementing necessary adjustments to maintain compliance.
- Lead customs audits, investigations, and dispute resolution, minimizing risks and penalties.
- Collaborate with internal teams, including logistics, supply chain, and legal, to streamline customs workflows.
- Optimize import/export processes to reduce costs and lead times while maintaining strict regulatory compliance.
- Maintain records and reports in compliance with Customs Trade Partnership Against Terrorism (CTPAT) and other regulatory programs.
- Provide training and guidance to internal teams on trade compliance best practices.
Qualifications
- Bachelor’s degree in International Trade, Supply Chain, Business, or a related field (Customs Broker License preferred).
- Seven or more years of experience in customs operations, trade compliance, or international logistics.
- Strong knowledge of U.S. import/export laws, HTS classification, trade agreements, and customs clearance procedures.
- Experience working with customs brokers, freight forwarders, and regulatory bodies.
- Proven ability to resolve customs issues, manage audits, and maintain compliance with evolving regulations.
- Strong organizational skills, attention to detail, and the ability to work in a fast-paced logistics environment.
- Proficiency in customs software, ERP systems, and Microsoft Excel.
- Fluency in English required; Mandarin is a plus.
Why Join Us?
- Be part of a global leader in logistics and cross-border trade.
- Career growth opportunities in an expanding international business.
- Innovative environment leveraging AI, automation, and smart logistics.
- Hands-on impact in optimizing global trade operations.
If you are an experienced customs and compliance professional looking to make a difference in a fast-growing international logistics company, we invite you to apply.
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