· Provide site IT support encompassing:
o PC configuration and troubleshooting – OS, hardware, and software;
o PC maintenance/preventative maintenance;
o PC replacement (tech refresh)
o Network cabling activities, where applicable
o Printer installation, networking, configuration and troubleshooting;
o New user setup on Active Directory network;
o Support for client applications;
o Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
o Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
o Maintain department loaner equipment and administer checkout process
o Review and record daily event logs
o Call software and hardware vendors to request service regarding defective products
o Support equipment used in conference rooms and auditorium
· Provide IT support for all local systems/applications