Job Description

Full job description

Director of Membership

Organization Description:

Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties north and south of the Golden Gate Bridge and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.

The Parks Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors and educators, all working to connect people to parks in support of our vision Parks for All Forever . Join us.

About the role - Director of Membership

The Director of Membership is responsible for developing and implementing a comprehensive membership strategy to triple membership from approximately 8,000 to 25,000 members in the next five years. In addition to growing our membership base, they will cultivate member engagement and generate revenue to support the organization's mission. This role will be instrumental in building a strong and loyal membership base that is passionate about our parks and green spaces.

The Director of Membership reports to the Chief Development Officer and provides vision, leadership, management, and oversight within the Golden Gate National Parks Conservancy's Development & Membership Branch. The Director collaborates with an array of other staff members and our partners, primarily at the National Parks Service and the Presidio Trust, to fulfill our vision.

This role is responsible for three key areas:

• Lead the overall strategy and direction of the Parks Conservancy memberships programs.
• Manage, analyze, and advance all phases of the membership program, including recruitment, welcome, onboarding, engagement, exclusive member content, membership experience, member retention, and revenue generation.
• Provide leadership and mentorship to the membership team, fostering a welcoming, collaborative and innovative work environment that supports professional growth and development.

A successful Director of Membership is enthusiastic about the Parks Conservancy's mission, strongly believes in the importance of philanthropy, values community building, and can build strong relationships with members and donors that are critical to the organization's success.

Your responsibilities will include:

• Accountable for all aspects of the membership program, providing vision, leadership, management, and strategic oversight.
• Develop and execute a digital marketing strategy for fundraising, member acquisition, renewals, and monthly giving in coordination with the organization’s Communications and Public Affairs Branch.
• Gather member feedback, test new ideas, and refine membership experience, content, and benefits. Shape and improve the membership program through input received, making improvements, adding new features, or refining the content strategy to increase member engagement and commitment to park stewardship.
• Work with others in the Development and Membership Branch to coordinate among all fundraising technology systems (e.g., data, gift processing, reporting) for efficient and effective handling of sensitive donor information and privacy.
• Develop and execute a strategic membership plan aligned with the organization's goals and objectives to achieve 25,000 members .

What You'll Need

• 5+ years of relevant professional experience (we are background agnostic and are excited by candidates with unique and different work histories).
• A minimum of 3 years of experience leading and motivating a team. A track record of fostering a positive and productive work environment, developing team members, and achieving results with and through others.
• Demonstrated managerial talent in member program growth, fundraising operations, and/or administration of a membership strategy.
• Proven ability to confidently guide others, including direct reports, in setting and meeting goals and managing and balancing member and donor relationships.
• Ability to lead and motivate others; confidence in working with colleagues at all levels, board members, and community leaders, gaining their respect and trust.
• Demonstrated understanding of the importance of relationship-based connections with supporters.
• Ability to work gracefully under pressure and handle competing priorities in a fast-paced environment.

Who You Are:

• An Effective Collaborator. You've successfully worked across cultural lines on a diverse team and can operate effectively in complex situations. You can easily gain trust from team members and are known for supporting them to ensure they are set up for success. You're not afraid to ask questions.
• An Exceptional Communicator. You have excellent oral and written communication skills. You can craft high-quality proposals and presentations and explain complex concepts in a clear manner, combining intellect and intuition.
• Resourceful and Adaptable. You're at ease with ambiguity and rapid change. You possess a positive attitude and identify creative solutions to obstacles. You can juggle many essential responsibilities at once and are rigorous about prioritizing.
• An Abundant Thinker. You believe that we are living in a world of abundant resources and that the right team of partners can make incredible things happen. You bring relentless curiosity and creativity to every task, project, and engagement.
• Committed to Diversity and Inclusion. You're always asking: " whose voice is not at the table?" You have experience working with diverse teams and successfully navigating cross-cultural communication in both local and global contexts, and you deeply value creating a workplace that is supportive of difference.
• Impact-Driven. You are driven by the desire to contribute to making change in our society, believing that park access is social justice.

Compensation and Benefits:

The Parks Conservancy provides its employees with a competitive salary that is benchmarked with other nonprofit organizations in the Bay Area. Benefits include a competitive suite of medical, dental, and vision plans, up to 3 weeks paid vacation plus one week of personal days, plus holiday (11) and sick days (12).

The hiring range for this position is an annual salary of $118,000-$125,000 (Grade 22). The final salary within this range will be determined based on relevant experience.

Physical Requirements and Location:

This position is full-time, and you must already be based in, or be willing to relocate to, the Bay Area. This role is expected to be on-site at a Parks Conservancy three days a week. Our headquarters is located in Fort Mason, although this role will also involve going to other sites within the Golden Gate National Recreation Area (including Alcatraz, the Presidio and Muir Woods to name a few!) Initially, this may require more time in office/on-site; however, in-office time can be adjusted as needed with the Chief Development Officer’s approval.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job:

• Work is performed mostly in an office setting, with some outdoor locations
• Work is primarily performed sitting or standing; will regularly be at a desk with a computer

Health and Safety:

It is the goal of the Parks Conservancy to create and maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees, consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules. Based on the current state of the COVID-19 pandemic, the Parks Conservancy requires all employees to be vaccinated and to provide proof of such vaccination as a condition of employment.

The Application Process

The Parks Conservancy has engaged Equitable Hiring Group to support this hiring process. To apply, please complete the short form to the right.

Individuals who apply by Tuesday, August 27th , will be given priority; therefore, we encourage you to submit yours soon!

When you apply, we kindly ask you to remove your schools from your resume. There is no need to reformat your resume and leave your degree as is; simplify it to "B.A. Economics," for example. Just remember to remove any references to undergraduate and graduate school names where possible. This "bias-reduced" process is aimed at opening this opportunity to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school). This evaluation process will follow practices shown to reduce bias in decision-making and may be different from other application processes you have experienced.

The overall evaluation process will look to follow this anticipated timeline:

• Late August: Selected candidates asked to complete short answer questions.
• Early September: Video interview with Parks Conservancy Staff.
• Mid-September: Finalist candidates will be asked to complete a timed trial assignment.
• Late September: Finalists will participate in a multi-team member in-person panel interview.
  • Candidate references will also be checked at this step.
• Early October: Offer extended.

If you have any questions about the opportunity, please email abe@equitablehiringgroup.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.

Job Tags

Holiday work, Full time, Local area, Relocation, Outdoor, 3 days per week,

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