Job Description

Director of Technology (Salesforce)

Location : Columbia, SC (Hybrid – in-office every other week for 2-3 days)

Employment Type : Full-Time, Contract to Hire or Direct Hire

Industry : Field Service/Technology

About Us

Join a fast-paced organization with a multi-cloud Salesforce environment supporting field operations, sales, marketing, and compliance. We seek a Director of Technology (Salesforce) to lead our Salesforce platform, drive technical excellence, and collaborate with stakeholders to deliver high-impact solutions. With a dedicated program manager and external partners, this role offers the chance to shape a growing Salesforce ecosystem.

Role Overview

As the Director of Technology (Salesforce), you will oversee our Salesforce platform (Sales, Service, Marketing, Commerce Clouds), leading a team of three cloud leads, one admin, and one business analyst. You will manage nine stakeholders, external partners, and strategic initiatives while ensuring platform health and velocity.

Key Responsibilities

• Oversee Salesforce platform health, ensuring scalability and adherence to CPU limits.
• Lead DevOps using Copado , including prioritization, technical design, UAT, sprints, and Jira integration.
• Manage relationships with nine directors/VPs across sales, field service, and marketing.
• Lead and mentor a team of three leads, one admin, and one business analyst.
• Oversee Salesforce Integrators (SIs) and Independent Software Vendors (ISVs).
• Prioritize strategic initiatives with a program manager using impact statements.
• Ensure robust solutions architecture without hands-on Apex coding.

Must-Have Qualifications

• 5+ years managing multi-cloud Salesforce (Sales, Service, Marketing, Commerce).
• Expertise in Salesforce DevOps (prioritization, UAT, sprints, Jira, Copado).
• Solutions architecture or DevOps background, ensuring platform health.
• Experience managing nine+ stakeholders in a fast-paced environment.
• Proven partner management with SIs and ISVs.
• Leadership of small teams in complex Salesforce environments.
• Industry experience with field offices (e.g., field service, retail).
• Understanding of Apex without active coding.

Nice-to-Have Qualifications

• Salesforce certifications (active or expired, e.g., Technical Architect).
• Advanced Copado experience.

Work Environment

• Hybrid : Columbia, SC, with in-office time every other week for stakeholder collaboration.
• Engage with sales, field service, compliance, and marketing teams, mostly local.
• Supported by a program manager and partners to streamline prioritization.
• Shape a low-maturity Salesforce platform with robust processes.

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