Job Description

As our Senior Operations Manager , you’ll oversee our largest facility, including 4 clinical suites, C-suite + administration, 10+ physicians, and a dedicated team of 40+ staff. Your leadership will ensure operational excellence, a positive work culture, and exceptional patient care.

Location: San Francisco, CA (Laurel Heights area)

Position: Full-Time, Onsite (8 AM – 5 PM, Monday to Friday)

Compensation: $170,000/year target

Reporting To: VP of Operations

What We’re Looking For:

• Experience: 7+ years in healthcare operations management, with direct performance management responsibilities for large teams.
• Education: Bachelor’s degree in healthcare administration, business administration, or a related field required; Master’s preferred.
• Skills: Strong understanding of healthcare operations, patient service standards, and regulatory compliance (OSHA, HIPAA).
• Leadership: Proven ability to motivate and inspire a team, with excellent organizational, problem-solving, and decision-making skills.
• Technology: Advanced proficiency with Apple products and electronic health records (EHRs).
• Communication: Exceptional interpersonal skills with the ability to build strong relationships.
• Adaptability: Ability to work independently and collaboratively within a team environment.
• Professionalism: High level of integrity and discretion in a fast-paced environment.

What You’ll Do:

• Lead Daily Operations: Ensure efficient, high-quality site performance and resource use.
• Manage Staff: Oversee PCAs—hiring, training, scheduling, and performance management.
• Coordinate Care: Align workflows with clinical teams to support seamless patient care.
• Enhance Member Experience: Address concerns and support retention strategies.
• Drive Improvement: Monitor performance, implement improvements, and ensure compliance.
• Oversee Budget: Manage site expenses and vendor relations.
• Support Facilities & Tech: Maintain the physical site and partner with IT for smooth operations.
• Contribute Organization-Wide: Join cross-functional projects and initiatives.

What’s In It For You?

• Competitive Salary: $170,000/year target.
• Retirement: 401(k) with a match (up to 3% of salary).
• Health Benefits: Robust medical, dental, and vision coverage.
• Paid Time Off: 3 weeks of paid time off, plus 10 paid holidays, 1 floating holiday, and 1 volunteer day.
• Additional Benefits: Wardrobe stipend, backup care expenses, education reimbursement for new certificates and courses.

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