Job Description

Title: Help Desk Representative

Location: Richardson, TX

Type: Full-Time | Onsite

CornerStone TTS is partnering with a growing organization to hire a Help Desk Representative who enjoys problem-solving, supporting end users, and working in a tight-knit IT environment. This is a great opportunity for someone who wants hands-on experience across systems, servers, and applications while working directly with a highly supportive Technical Director.

About the Opportunity

In this Tier 1 support position, you’ll be the first point of contact for technical issues, troubleshooting a variety of hardware, software, and system questions. You’ll assist internal users, document and resolve tickets, and escalate more complex issues when needed. Because the IT team is small, you’ll have the chance to learn quickly, take ownership, and make an immediate impact.

What You’ll Do

• Provide first-level technical support via phone, email, and ticketing system
• Troubleshoot user issues related to desktops, software applications, authentication, and connectivity
• Assist with basic server-related tasks, system updates, and account provisioning
• Document incidents, resolutions, and recurring trends
• Collaborate with senior team members to escalate and resolve complex problems
• Deliver a positive support experience through clear communication and follow-through

What We’re Looking For

• Bachelor’s degree OR equivalent experience
• Three or more years of experience in IT support, call centers, network operations, or software support
• Experience working with servers (Windows preferred)
• Strong troubleshooting skills and the ability to work independently
• Professional IT certifications are a plus and may substitute for experience

Why This Opportunity Stands Out

You won’t get lost in a massive support team. With fewer than five people in IT, you’ll work closely with leadership, grow your technical skills, and be part of a team that values collaboration, stability, and having fun at work.

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