Job Description
Client: Banking Firm
Job Title: IT Support
Duration: 12+ months (possible extension or permanent hire)
Pay: $21.00/hr on W2
Location: Columbus, OH
Schedule: Variable shifts including evenings, weekends, and holidays
Job Overview
A leading banking firm is seeking an experienced IT Support Specialist to deliver high-quality end-user technical assistance. The role centers on providing exceptional customer service, resolving technical issues efficiently, and supporting enterprise hardware and software systems.
Key Responsibilities
- Provide excellent customer service through phone, chat, and in-person support.
- Listen actively to understand user concerns and ensure timely resolution.
- Document all incidents and requests accurately in the tracking system.
- Troubleshoot and resolve hardware, software, and application issues.
- Perform assessment, triage, research, and education for end users.
- Support after-hours or weekend needs as required.
- Demonstrate strong attention to detail, follow-through, and a positive attitude.
- Install, modify, repair, and run diagnostics on hardware, peripherals, and software.
- Build rapport with users and communicate clearly regarding issue status and resolution.
- Maintain professionalism in challenging or high-pressure situations.
Qualifications
- Excellent communication and customer service skills.
- 2–5 years of related IT support experience in a high-tech, fast-paced environment.
- Technical support experience preferred but not required.
- High school diploma or GED required.
- Strong diagnostic and problem-solving abilities.
- Self-motivated with the ability to work independently under pressure.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
Job Tags
Permanent employment, Shift work, Afternoon shift,