Job Description

Responsibilities of Customer Service Representative include, but are not limited to:

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking availability of stock and shipping dates
• Quoting prices, filling orders to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products

Qualifications of the Customer Service Representative include, but are not limited to:

• Excellent communication skills
• Should be enthusiastic and able to work independently
• Must have experience performing a majority of the functions
• Prior inside sales/customer service experience
• Data entry skills, organization, multi-tasking and customer focus is required
• Regular in-person attendance required- normal business hours Monday-Friday, 8:00am-5:00pm

Physical Demand: Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed

Working Conditions: Office Environment

Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am-5:00pm

Travel: N/A

Education: High school diploma or GED required

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