Job Description

About the Company

At Saint Bernard, our mission is to provide our customers with access to an evolving collection of carefully selected products from the best brands. We aim to surprise them with new products that make life more exciting and enjoyable, and to build a shopping experience that is easy and fun, powered by creative and passionate people.

About the Role

As a Full-Time Key Holder, you will be highly motivated and self-driven. Your main focus will be on providing exceptional customer service, routinely cleaning and zoning the store, working the dressing room, supporting the sales staff, restocking inventory, loading and unloading freight, and performing various other duties. You will greet incoming customers, direct them towards their desired products, and complete sales transactions. The ideal characteristics you can display are friendliness, outgoing energy, initiative, proficiency with the POS system, and attention to detail to ensure accurate transaction procedures throughout the store. This position requires versatility and a willingness to do whatever is needed.

Responsibilities

• Opening and closing the store when needed.
• Support sales associates and support staff.
• Restock inventory.
• Ring up sales.
• Greet and assist customers upon entry.
• Demonstrate proficiency and accuracy with the POS system.
• Keep merchandise displays orderly.
• Load and unload deliveries.
• Use sound judgment when making decisions.
• Participate in store meetings and other related functions.
• Provide exceptional customer service and have strong knowledge of the brands we carry.
• Maintain a clean, neat, and easy-to-shop store experience.
• Replenish merchandise as needed throughout the store.
• Ensure markdowns are done accurately and timely.
• Set up and remove signs for promotional events.
• Assist in pulling and packing web orders.
• Help get new merchandise to floor-ready standards.
• Collect hangers from cash wraps.
• Organize, maintain, and replenish supplies to cash wraps.
• Perform merchandising tasks, including placement of merchandise to standards, stockroom maintenance, and merchandise replenishment to the sales floor.
• Heavy lifting required.
• Filling in for the store manager when required.

Qualifications

• Availability to work full-time, including holidays, nights, and weekends.
• Organization, reliability, and a great attitude.
• Excellent customer service skills and a strong work ethic.
• Open availability and flexibility to work various shifts.

Required Skills

• Cooperative and dependable.
• Take’s initiative.
• Operates well under stress.
• Strong multi-tasking and prioritizing skills.
• Punctual and adheres to the designated work schedule.
• Detail-oriented to ensure accuracy.
• Remains courteous, patient, and tactful when dealing with difficult customers.
• Flexible and works well with peers and management to accomplish goals.
• Complies with all company policies and procedures.
• Possesses an awareness of industry trends and current customer tastes.
• Warmly communicates with customers throughout the sale.
• Represents a positive attitude toward the merchandise and the company.
• Flexibility to adapt to different personality types.
• Uses appropriate levels of urgency to ensure time-based tasks are completed by deadlines and adapts to changes required by the business.

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