Job Description
Job Title:
Educational Technology and Platform Specialist
Length: 12–18 Months, extendible convertible W2 Contract
Location: Piscataway NJ 5 days a week onsite (1st 2 months) then 3 days hybrid
Job Summary:
The Educational Technology and Platform Specialist is a role requiring a blend of technical expertise, troubleshooting skills, and learning management system administration. The primary purpose of this position is to provide technical support and perform administrative responsibilities on a learning management platform, as well as support customers and partners.
Note: This role does not involve instructional design, curriculum development, or content creation.
Responsibilities:
- Serve as Learning Management System (LMS) Administrator, providing technical support including researching, diagnosing, and troubleshooting issues.
- Collaborate with internal and external teams to implement technical fixes and enhancements.
- Stay current with technology trends and recommend improvements for user support and operations.
- Write and update user guides and documentation for the LMS.
- Upload courses and produce standard/custom reports as needed.
- Assist with onboarding new LMS partners and implementations.
- Review requirements for LMS enhancements and participate in testing.
- Write testing scripts and conduct User Acceptance Testing (UAT).
- Deliver SCORM sales orders and prepare product data for internal systems.
- Process reimbursements for LMS licenses.
- Support analytics and usage reporting for eLearning products, identifying trends and optimization opportunities.
- Gather and review catalog records for eLearning courses using MARC standards and KBART title lists.
- Update and enhance catalog records for better discoverability.
- Submit and monitor project management tickets (e.g., JIRA).
- Coordinate virtual events/webinars, including registration setup, production support, and marketing collaboration.
- Assist with website maintenance, including SEO keyword research, auditing LMS content, and creating/updating support documentation.
- Conduct industry research and landscape assessments in adult learning.
- Perform other educational technology-related projects as assigned.
Qualifications:
Education & Experience:
- Bachelor’s degree preferred or equivalent experience.
- Knowledge of learning management administration, educational technology, and/or technical support preferred.
Skills & Requirements:
- Strong analytical and creative problem-solving skills.
- High comfort level with software and technology.
- Excellent customer service and administrative skills.
- Attention to detail and ability to manage multiple projects under deadlines.
- Proficiency with Microsoft Office and Google Docs.
- Excellent oral and written communication skills.
- Strong interpersonal skills for working with internal and external stakeholders.
- Knowledge of HTML, CSS (a plus).
- Familiarity with JIRA (a plus).
- Exposure to system requirements (a plus).
Job Tags
Contract work, Work at office,