Job Description
Position: Live in Resident Manager
Location: Gowanus, Brooklyn
Building Use: Retail, Residential, Amenities
Building Size: 200,000 GSF / 133 Units, approximately 15,000 sq ft of retail
Job Summary:
The Resident Manager will live onsite and will be responsible for launching a new building and then overseeing the day-to-day operations, maintenance, and staff of this brand-new luxury mixed-use property in Gowanus, Brooklyn. In the beginning, this person will be instrumental in coordinating the handoff from Construction to the Property Management and Operations team for the initial lease-up of the building.
The role includes ensuring the smooth functioning of the building’s residential, retail, and amenity spaces, while maintaining a high level of tenant satisfaction and operational efficiency.
Key Responsibilities:
Building Operations:
- Manage and oversee all building systems, including HVAC, electrical, plumbing, elevators, etc
- Conduct routine inspections of the property, addressing any maintenance or safety concerns promptly.
- Ensure compliance with local regulations and building codes.
- Manage the building’s security systems, including access control and surveillance.
Resident & Tenant Relations:
- Serve as the primary point of contact for all residents and tenants, addressing concerns, complaints, and maintenance requests in a timely manner.
- Ensure smooth move-ins and move-outs for residential tenants.
- Conduct move-out inspections with residents, identifying necessary repairs and coordinating unit turns with vendors
- Ensure apartments are move-in ready by overseeing cleaning, repairs, painting, and other preparations for new residents
- Coordinate as needed with retail tenants to ensure their operational needs are met.
Staff Management:
- Supervise on-site staff, including maintenance, porters, and concierge.
- Schedule and coordinate staff shifts to ensure continuous coverage.
- Approve staff hours and review time clock submissions to ensure accurate payroll processing
- Provide training and development to enhance staff performance.
- If building transitions to unionized staff, manage union relations and ensure compliance with collective bargaining agreements
- Manage relationships with unionized employees by ensuring compliance with union agreements, addressing any grievances in a timely manner, and working closely with union representatives to maintain a cooperative work environment
Vendor & Contractor Management:
- Coordinate and manage third-party vendors for maintenance, repairs, cleaning services, landscaping, and other outsourced services as needed
- Obtain quotes and oversee contractor work to ensure high-quality results.
Amenities Management:
- Oversee the maintenance and functionality of shared amenities such as fitness centers, rooftop lounges/pools, and other common areas.
- Ensure that amenities are clean, well-maintained, and fully operational for residents’ use.
Budgeting & Financial Oversight:
- Assist with budget planning, including cost projections for repairs, maintenance, and capital improvements.
- Manage and track expenditures related to building operations.
- Monitor utility consumption and implement energy-saving initiatives where possible.
Emergency Response:
- Be on-call for building emergencies, including, but not limited to, plumbing, electrical, or life-safety issues.
- Develop and maintain emergency preparedness plans and ensure staff and residents are aware of protocols.
Requirements:
- Proven experience in luxury residential and mixed-use property management.
- Knowledge of building systems, maintenance, and operations.
- Strong leadership and communication skills.
- Ability to work with vendors, contractors, and a diverse tenant base.
- Familiarity with local building codes, safety regulations, and compliance requirements.
- Availability to respond to emergencies on a 24/7 basis, given the live-in nature of the position
- Proficiency in property management software systems such as Yardi, Building link, etc.
Job Tags
For contractors, Local area, Live in, Shift work,