Responsibilities:

Assist in all aspects of patient scheduling, including initial intake set-up, maintaining recurring appointment schedules, monitoring appointment availability, and proactively filling open appointments with prospective patients
Act as the communication liaison between patients and providers in a timely manner
Follow processes aligned with administering record requests, intake forms, and routing other patient related messages and forms
Manage multiple simultaneous tasks and prioritize based on urgency
De-escalate and manage patient conflicts to assist in resolving their concerns successfully
Work within our electronic health record (EHR) system to maintain records
General office duties such as copying, filing, faxing, sorting mail, greeting visitors, and maintaining the cleanliness of shared office areas
Maintain patient confidentiality to comply with HIPAA guidelines
Cross-train to support Transcranial Magnetic Stimulation (TMS) and Spravato (training provided)

Required Skills:

Demonstrable critical thinking
Precise accuracy and attention to detail
Recognize and analyze patient matters and escalate accordingly
Comfortability with professionally managing stressful patient situations
Well-defined task and time management skills
Able to work well under pressure and/or frequent interruptions
Outstanding reliability and dependability
Exceptional communication and interpersonal skills, both verbal and written
Complete comfortability with computer literacy with Google Chrome, MS Word, MS Excel, and typing.

Qualifications:

Local area,