Job Description

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,400 locations globally.

Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Overview:

Elevate your career with CHAGEE as our Payroll Manager, where you'll oversee payroll operations across North America and ensure the accurate, timely, and compliant delivery of payroll for our salaried and hourly employees. This role is essential to our employee experience, requiring an individual who is detail-oriented, highly organized, and passionate about data integrity, compliance, and process improvement. You'll collaborate cross-functionally with Finance, HR, and external partners to drive seamless payroll operations in a fast-paced, high-growth environment.

What you'll do:

• Manage end-to-end payroll processing for salaried and hourly employees across the U.S. and Canada.
• Maintain and optimize payroll systems and integrations with HRIS, timekeeping, and benefits platforms.
• Ensure compliance with U.S. federal, state, and local tax laws as well as Canadian provincial regulations.
• Partner with HR, Finance, and Accounting on payroll funding, general ledger reconciliations, audits, and reporting.
• Regularly audit payroll inputs and outputs, ensuring data accuracy and preventing errors.
• Lead year-end processes including W-2s, T4s, tax filings, and benefits reporting.
• Respond to employee payroll inquiries with professionalism and discretion.
• Manage vendor relationships with external payroll providers to ensure high-quality service delivery.
• Monitor changes in payroll legislation and adjust internal processes to maintain compliance.
• Drive payroll-related projects including process enhancements, system upgrades, and policy updates.

Experience you need to be successful:

• 5–7 years of progressive payroll experience with at least 2 years managing multi-state (U.S.) and/or multi-province (Canada) payroll.
• Strong knowledge of North American payroll legislation, taxation, and government reporting.
• Experience with major payroll systems such as ADP, UKG, Ceridian, or Paycom, and familiarity with HRIS integrations.
• High attention to detail and accuracy, with a strong understanding of data flow and reconciliation.
• Strong communication and problem-solving skills; maintains confidentiality and professionalism at all times.
• Working knowledge of wage and hour laws, garnishments, tax filings, and compliance standards.
• Bachelor’s degree in Accounting, Finance, Human Resources, or a related field.
• CPP (Certified Payroll Professional) or PCP (Payroll Compliance Practitioner – Canada) certification is a plus.

What We Offer:

• Competitive salary
• 401K with company match to secure your future
• Comprehensive medical, dental, and vision insurance with company contribution for individuals and dependents
• On-site fitness center and wellness programs
• Generous paid time off and sick policy
• Income protection including Disability, Life, and AD&D insurance
• EAP Program to support your wellness objectives

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.

The expected base salary range for this position is broadly $90,000 - $120,000. Your actual base compensation will be determined on a case-by-case basis and may vary based on considerations including (but not limited to): relevant knowledge and experience for this position, skills, education, certifications and more.

If you're passionate about precision, compliance, and helping people get paid correctly and on time, apply now and be a key part of CHAGEE’s North American growth story.

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