Job Description

• Strong business acumen with the ability to elicit business requirements from a variety of stakeholders and represent the voice of the business and the customer.
• Collaborates primarily with stake holders, scrum teams and other stakeholders to identify and close product gaps.
• Experience writing requirements in the form of user stories.
• Experience refining and clarifying requirements with both business and IT stakeholders by creating various artifacts such as process maps, wire frames, mockups, etc.
• Excellent communication skills; comfortable leading sessions and presenting findings to all levels of the organization.
• Ability to build trusted partnerships with cross-functional stakeholders at all levels of the organization.
• Adequate technical acumen to communicate effectively with engineers and understand technical trade-offs.
• Lead grooming and clarification sessions to provide engineering, QA, and UAT teams detailed requirements to develop and test against.
• Partner with Product Managers to execute on the product roadmap by working with cross-functional teams to capture business requirements and create supporting artifacts.
• Partner with various stakeholders to extract defects and opportunities to be converted into the product backlog.
• Partner with user experience to translate UI design and research into actionable development ready user stories.
• Partner with User Acceptance Testers to ensure the delivered product meets the business objectives and launch criteria.

• Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities.
• Use and continue “paperless” document management systems.
• Maintain confidentiality of personal information.
• Interface with others in a professional manner and be a trusted go to person.
  

Requirements

• Knowledge of airline products.
• Ability to manage multiple responsibilities at a given time while remaining organized, paying strict attention to detail, and meeting critical deadlines within a high volume, fast-paced environment.
• Provide business analyst support for large transformational projects through activities such as requirements workshops, process mapping exercises, and gap analysis, training.
• Be proactive and utilize critical thinking to make the right decisions for our customers and business.
• Self-starter. Ability to work autonomously with little support.
• Ability to work well under pressure and meet deadlines.
  

Education & Experience:

Education: Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or relevant field of study preferred 

Experience:

• 8+ years of business analyst experience, preferably in Omnichannel or eCommerce/Point of sale applications. 2+ years should be in the relevant airline industry as Product Owner or Business Analyst is mandatory.
• Experience with MS Visio or similar workflow process tools.
• Experience with JIRA or similar tools preferred.
• Experience working in agile delivery models preferred.
• Experience working with product management teams preferred.
  

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