Job Description

Position & Program Overview:

Join the Tennessee Department of Health as a Public Health Office Assistant in Hawkins County, TN!

At the Tennessee Department of Health, we are dedicated to promoting the health and well-being of our communities. We strive to ensure that every individual has access to vital health services, and we’re looking for a motivated Public Health Office Assistant to help us achieve this mission. If you’re passionate about public health and possess strong customer service skills, we invite you to join our team at the Hawkins County Health Department.

Education Requirements:

Education equivalent to graduation from a standard high school.

Minimum Qualifications:

Experience equivalent to two years of full-time customer service delivery and/or clerical/office work (medical/healthcare office experience is preferred).

Key Responsibilities:

• Complies with and adapts to current state and federal program and policies and all applicable laws.
• Handles complaints, settles disputes and resolves grievances and conflicts with others.
• Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions.
• Complies with all state and federal program guidelines, policies, and laws to determine eligibility for services.
• Processes the cash drawer and balance, deposits, credit cards, etc. to ensure fiscal accountability.
• Reviews documentation such as income, residency, identification, citizenship, and insurance information to determines if client qualifies for services based on information provided
• Analyzes and determines eligibility for program services provided by the Department of Health and other referring agencies.
• Conducts peer training for employees in areas as assigned.
• Maintains a positive, constructive, and cooperative communication with supervisors, peers or subordinates.
• Interacts with multiple computer software systems and websites to enter and receive information.
• Enters collected data into the Health Department management information systems (e.g. EMR, PTBMIS, etc.)

Salary:

$2,555 monthly

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