Job Description
Sales and Retention Representatives
Seeking a driven and passionate Inside Sales Specialist to cultivate and retain our valued client base. This role is crucial in ensuring member satisfaction and driving growth.
Key Responsibilities:
- Master and effectively communicate the value proposition and benefits of membership across all tiers through phone and email communication with members.
- Proactively engage with members considering cancellation, actively listening to their concerns and presenting tailored solutions and offers to encourage retention.
- Convert trial members into paid subscribers by highlighting the long-term value and advantages of a paid membership.
- Respond to inquiries from prospective members via phone and email, providing comprehensive information about membership options and guiding them through the application process.
- Maintain expert-level knowledge of all membership benefits, tiers, and offers.
- High volume calls
Qualifications:
- 5+ years of proven sales experience in a fast-paced environment, with a strong focus on retention.
- Exceptional phone and professional written communication skills.
- Strong background in sales and customer retention.
- Experience with a subscription-based business model is highly preferred.
- Demonstrated experience working with executive-level clientele.
- Highly self-motivated with a strong work ethic and a results-oriented mindset.
- Excellent verbal and written communication skills; comfortable with both email and phone communication for effective problem-solving.
- Ability to thrive both independently and collaboratively within a fast-paced team environment.
HOUWD51
Interested candidates please send resume in Word format Please reference job code 136165 when responding to this ad.
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