Job Description
JOB TITLE : Sales Support Associate
REPORTS TO: General Manager
Job Purpose:
The Sales Support Associate assists the store, client, and operational functions related to service, merchandise, facilities and logistics. The Sales Support Associate is responsible for processing all point-of-sale transactions with accuracy and efficiency as well as for maintaining the sales floor to ensure that clients experience a smooth and seamless shopping experience in alignment with TOM FORD FASHION standards.
Tasks & Responsibilities:
- Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
- Conduct all transactions accurately and efficiently, including sales, returns, exchanges and intra-store transfers; adhere to company protocols when handling transfers, damages, and returns.
- Maintain the sales floor, run product and clean fitting rooms, back stock as needed to ensure that the store presents a welcoming environment for clients at all times.
- Assess the floor to maintain product levels; partner with the stock teams to replenish the selling floor in a timely manner, coordinate with sales associates and visual merchandisers to ensure displays are always full and attractive.
- Greet clients, partner with sales staff and store leadership to assist clients as needed.
- Answer phone calls and emails; partner with store leadership, sales, and store operations team to address all client inquiries.
- Ensure the cash wrap area is properly stocked with store supplies at all times.
- Locate and prepare products for client appointments and special events as needed.
- Assist sales staff with client appointments to ensure top service and to drive sales revenue.
- Follow procedures to prevent shrinkage and loss, including accurate tracking and secure handling of merchandise.
Skills, Competencies & Requirements :
- 2–3 years of experience in a luxury retail environment
- Highly detail-oriented with strong organizational skills.
- Proficient in digital systems including POS and inventory tools.
- Ability to multitask in a fast-paced environment.
- Excellent written and verbal communication skills.
- Customer-centric and collaborative mindset.
- Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).
- Ability to bend, stoop, reach or squat to handle and stock merchandise.
- Ability to stand or walk for long periods (up to 4-6 hours).
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