Job Description

Role: Senior Consultant – SSPA Escalations Specialist

Location: Bellevue, WA (Remote will work)

Job Type: Contract

About the Role

We are hiring a Senior Consultant / SSPA Escalations Specialist for our client, Microsoft, supporting the US geography. The role focuses on managing escalations related to data privacy, supplier security, and compliance under the Supplier Security & Privacy Assurance (SSPA) program.

Roles & Responsibilities

• Deliver services in alignment with the Supplier Security & Privacy Assurance (SSPA) Program Guide and all associated DTPs/SOPs/KAs.

• Identify opportunities to schedule calls/meetings with suppliers or internal teams to expedite delivery and reduce lead times.

• Conduct quality checks and provide refresher training to team members as needed.

• Provide expert-level support in compliance and audit requirements (DPR, INA, SAAS, PCI).

• Maintain and exceed SLA and KPI targets consistently.

• Support the team in creating or updating DTPs/SOPs/KAs and perform UAT for internal and external tools.

Qualifications & Experience

• Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations.

• Experience in customer support and ticket management preferred.

• Preferred certifications: CIPP or CISSP.

• Strong analytical, logical, and problem-solving skills with proven customer-facing experience.

• Ability to collaborate effectively with international, cross-functional teams

Thanks

Rakesh Pathak | Senior Technical Recruiter

Phone: 609-360-2642

Rakesh.pathak@ampstek.com|

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