Job Description
Position Summary
A leading equipment dealership with multiple locations across the Midwest is seeking a skilled and driven Service Manager to oversee service operations at their Holland, MI location. This role is ideal for a candidate with strong leadership experience in service department management—particularly within the agricultural, heavy equipment, or construction equipment sectors. The Service Manager will play a key role in optimizing department performance, developing personnel, and ensuring customer satisfaction.
Sign on bonus included in employment offer!
Key Responsibilities
- Oversee and continuously improve all service department operations
- Establish and execute annual service goals and budgets aligned with company objectives
- Monitor and ensure adherence to service processes that drive customer satisfaction
- Collaborate with marketing and aftermarket teams to implement local service marketing strategies
- Plan and coordinate promotional activities, including customer clinics and field days
- Ensure timely processing of warranty and Product Improvement Program claims
- Schedule work assignments based on employee skill sets and department needs
- Review and approve work orders for completeness and accuracy before billing
- Lead recruiting, staffing, and performance development efforts for the service team
- Conduct performance evaluations and support ongoing training and career development
- Maintain a clean, safe, and organized work environment, in accordance with company safety standards
- Stay informed on industry products, trends, and competitor offerings
Qualifications
- Minimum of 3 years' experience managing a service department, with proven success in meeting or exceeding performance metrics
- Background in equipment service management: off-road, construction, agricultural, turf, or heavy equipment required
- Ability to analyze operational reports and drive process improvements
- High School Diploma or GED required; Associate degree in a related field preferred
- Strong communication, organizational, and leadership skills
- Familiarity with manufacturer training programs and dealer service systems is a plus
Job Tags
Local area, Relocation bonus,