Job Description

We have an opening for a full-time Smart Club Administrator . This essential role is responsible for processing the data for Standard Heating’s membership program, including ensuring the accuracy and integrity of records through regular audits and timely renewals. This is an “in-office” position, located in Minneapolis. 

We offer extensive training, room to grow, competitive pay, 8 holidays, paid time off and parental leave, free parking, a comprehensive health insurance program and an amazing match to our retirement plan.

Essential responsibilities include:

Manage the daily membership program administrative duties to maintain program integrity.

• Enter new agreements & changes into internal CRM.
• Regularly audit current & expiring membership records.
• Send membership reminders via email/text/mailers.
• Ensure payments & refunds are accurately processed.
• Create reservations for tune-ups.
• Create accurate month-end reports.

Other duties 

• Receive inbound/make outbound calls & schedule service/sales/maintenance appointments as needed.
• Provide backup to call center inbound phones as needed.

Other duties as assigned.

Scheduled M-F 8:30 – 5:00 with some variation as needed.

• High personal integrity and desire to serve others.
• 1-2 years of data entry experience required. 
• Strong communication skills, written and verbal.
• Keen sense of urgency, initiative, and attention to detail
• This position requires both independent work and regular collaboration.
• Intermediate/Advanced experience with Microsoft Office and Excel.
• Advanced experience with CRM systems preferred.
• High school diploma/GED required, college degree a plus.

Standard Heating has been serving the Twin Cities community for over 95 years. We believe that our small business atmosphere and open-door policy allows us to be a fun and professional work environment! We hire people who are enthusiastic, energized by engaging with customers, and are always striving to learn and grow. If that sounds like you, we’d love for you to apply today!

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