Job Description

Aulani, A Disney Resort & Spa, is a magical destination that blends the spirit of O`ahu with Disney enchantment, welcoming guests and cast members alike. As a Spa & Merchandise Director, you will oversee operations in the Laniwai Spa and Merchandise areas, leading teams to achieve operational excellence and enhance guest experiences. This full-time role, reporting to the General Manager, is based onsite in beautiful Oahu, Hawaii.

Key Responsibilities:

• Lead and mentor teams focused on guest interactions and experiences.
• Set operational goals aligned with the Company’s Mission and Values.
• Contribute to strategic operating plans as part of the Executive Committee.
• Enhance spa marketing programs in collaboration with Sales and Marketing.
• Manage financial performance, including revenue generation and cost control.
• Foster positive relationships with guests and staff.
• Promote a culture of service excellence and community.

Qualifications:

• 5+ years in Spa and Merchandise/Retail Management.
• Strong knowledge of Spa Operations and Retail Guest Experiences.
• Proven leadership and negotiation skills.
• Experience in driving team commitment to excellence.

Preferred Skills:

• Resort and hospitality experience.
• 2 years of spa pre-opening experience.
• Strong customer service and budget management skills.
• Excellent communication and time management abilities.
• Advanced degree in a relevant field.

Benefits:

• Disney offers a comprehensive rewards package, including health benefits and educational opportunities. Learn more at Disney Careers .

The salary range for this position in Hawaii is $135,000 to $181,000 per year, with additional compensation based on experience and qualifications.

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