Technical Support Analyst Job at Optomi, Charlotte, NC

WlBtSHhtemR1RjRoV0lQRktFZjF3amJ0Znc9PQ==
  • Optomi
  • Charlotte, NC

Job Description

This role is responsible for supporting and enhancing application production activities with a strong focus on tag management and analytics implementation. The position requires deep technical expertise in web tagging technologies, strong analytical thinking, and the ability to work cross-functionally to deliver accurate, actionable data across digital platforms. The ideal candidate will bring a consultative mindset to technical problem solving and support application and infrastructure availability. This mid- to senior-level role plays a key part in ensuring strategic data collection aligns with business and marketing objectives.

Responsibilities

  • Develop, document, and implement tagging specifications for web and mobile tracking in alignment with business objectives.
  • Implement and manage tags using Adobe Experience Platform Launch and/or Google Tag Manager.
  • Validate tag deployment using browser-based debugging tools and ensure data accuracy within analytics platforms such as Adobe Analytics or Google Analytics.
  • Translate business goals into effective data collection strategies and robust tagging architecture.
  • Oversee the availability and performance of application and infrastructure components.
  • Serve as a subject matter expert during project discovery phases and advise on tagging strategies and solutions.
  • Utilize tools like Adobe Analytics and ObservePoint for testing, validation, and analysis.
  • Review existing systems to streamline operations and eliminate redundancies.
  • Act as a key point of contact for business users and stakeholders regarding platform availability and analytics integration.
  • Collaborate with cross-functional teams to maintain data integrity and governance.
  • Manage incident resolution, perform root cause analysis, and implement both short- and long-term solutions.
  • Support various database technologies, including Oracle and SQL Server, in analytics-related applications.
  • Maintain thorough documentation and contribute to continuous improvement in analytics and application support processes.

Qualifications

Required:

  • 3+ years of experience in IT infrastructure or web analytics implementation.
  • Proven expertise with tag management systems such as Adobe Launch and/or Google Tag Manager.
  • Strong proficiency in JavaScript, HTML, JSON, and debugging tools (e.g., Chrome DevTools).
  • Hands-on experience developing and validating complex tag configurations.
  • Familiarity with analytics platforms such as Adobe Analytics or Google Analytics.
  • Strong problem-solving and consultative skills with a strategic, data-driven mindset.
  • Experience with Agile or hybrid development methodologies.
  • Working knowledge of incident management and change management processes.

Desired:

  • Familiarity with ObservePoint, Jira, and Confluence.
  • Understanding of SQL Server and data structures.
  • Experience supporting enterprise applications and collaborating with third-party vendors.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities.

Job Tags

Temporary work,

Similar Jobs

Phillips Brothers Real Estate

Junior Real Estate Project Manager Job at Phillips Brothers Real Estate

 ...Job Title : Junior Real Estate Project Manager Location: Alpharetta, GA Office requirements : In-office Monday through Thursday 8:00 AM to 4:00 PM. Work from Home Fridays. Unlimited PTO. Infrequent site visits on an as-needed basis. About us: Phillips Brothers...